Questions frequent
All you need to know about Avaia.
No, Avaia does not sell any counterfeit products. We enforce a zero-tolerance policy against counterfeiting. Each item is rigorously authenticated by our experts before being put up for sale and comes with our certificate of authenticity
At Maison Avaia, every luxury bag undergoes a rigorous 4-step authentication process before being offered for sale: visual inspection of seams and finishes, verification of markings and serial numbers, control of original accessories, and final certification.
To determine if a luxury bag is authentic, always check the following: the stitching, hardware, interior markings, materials, and price. A price that is too low is always suspicious. Consult our complete guide on how to identify an authentic luxury bag.
The Maison Avaia Certificate of Authenticity is a document included with every order, certifying that the purchased item has been verified and validated by our experts. It specifies the model, brand, grade, and the results of our 4-step authentication process.
No, Maison Avaia is an independent boutique specializing in the resale of second-hand luxury bags. We are not affiliated with, partners of, or official representatives of the luxury brands whose items we resell — including Louis Vuitton, Chanel, Hermès, Céline, and Dior.
An authentic Chanel bag is distinguished by its perfectly aligned quilted stitching, an interior hologram matching the authenticity card, a heavy and precisely engraved CC clasp, and a leather-interlaced chain strap with impeccable finishing.
An authentic Louis Vuitton bag can be recognized by several signs: perfectly even mustard yellow stitching, centered and symmetrical Monogram canvas, a 6-character date code, and heavy, precise hardware. Every bag sold by Avaia has been checked against these strict criteria before being offered for sale.
We accept credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and bank transfers. For purchases over €5,000, bank transfer is recommended.
The prices displayed are fixed and reflect the true market value. That said, for certain specific items or for multiple purchases, please do not hesitate to contact us directly.
Yes, we offer payment in 3 or 4 interest-free installments for purchases from €500 via Alma. For amounts over €10,000, personalized terms can be considered.
In Metropolitan France: delivery in 24–48h. In Europe: 3–5 working days. International: 5–10 working days. Each package is insured for its full value.
Returns are accepted within 14 days if the item does not match its description or has an undeclared defect. However, returns for personal convenience are not accepted.
We accept major luxury brands: Hermès, Chanel, Louis Vuitton, Dior, Gucci, Prada, Celine, Bottega Veneta, Saint Laurent, Balenciaga, Valentino, Givenchy, Loewe, Fendi, as well as prestigious jewelers and watchmakers.
The sales period varies depending on the item, its rarity, and its price. The majority of our items sell within 2 to 6 weeks. Exceptional items are usually sold within a few days.